I registered for List Selector but did not receive the confirmation email.
Please check your spam or junk folder for the email first. The email is sent from CustomerSupport@v12groupinc.com. If you do not receive your confirmation email with activation link please contact us by calling your sales representative directly, dialing 1.866.842.1001 or email info@v12groupinc.com.
I forgot my password.
On the List Selector home page, click the ‘Member Login’ button and click ‘Forgot Password’. You will be directed to enter your email and a new temporary password will be sent.
My company has been setup in List Selector, how do I access their account?
Even if your company has been setup in List Selector you must register as an individual user. During the registration process you will be asked your company’s name. Once your registration is complete a V12 sales representative will contact your company to ensure you are authorized to use their company account privileges.
I placed an order for Postal data and chose the email delivery method but did not receive the data file yet.
Please check your spam or junk folder for the email first. If you have not received the email it may have been blocked by your ISP. Please add CustomerSupport@v12groupinc.com to your ‘safe senders’ list to ensure future delivery. Once a Postal order has been placed, you can download it at any time from the ‘My Dashboard’ tab. You can also contact us by calling your sales representative directly, dialing 1.866.842.1001 or email info@v12groupinc.com.
I placed an order for email data. Why did I not have the option to take delivery of the email data?
Email data must remain with V12 Group for deployment. Once you place an order for Email data, a V12 Account Manager will receive notification and will contact you shortly to obtain the required email campaign elements. Please be prepared to provide the creative assets, from line, subject line, test seed list and suppression file(s), as well as any special processing instructions. It takes up to 3 hours for a V12 Account Manager to send initial communication once we receive your order. Please note that Account Management support is only available Monday through Friday, 9:00 AM-5:30 PM EST.
How long does it take to deploy an email campaign once I have purchased the data?
Depending on campaign complexity and order size it can take up to 48 hours (weekends excluded) for a campaign to be setup, approved by the client and scheduled for deployment.
What is the difference between Individual, Household (HHID) and Household (Address)?
Per Individual = (First Name, Last Name, Address, City, State, ZIP) - You will receive a count for ALL individuals we have, this could include several individuals at the same address whether related by last name or not.
Per Household (HHID) = (Last Name, Address, City, State, ZIP (First Name is not used to determine the count)) - This will select one record per household using Last Name and full address and de-dupe the same Last Names at the same Full Address. If there are two unique last names at the same address it will be counted as two households.
Per Household (Address) = (Address, City, State, ZIP (names are not used to produce the count)) - You will receive a count for one record per address using only the address. This does not account for non-related individuals residing together as the address.
I’m trying to run a count and I don’t see where to choose selectors (demographic, behavioral, etc.)
Once you choose the geographic locations the various selector tabs will become visible allowing you to choose from all of the available data criteria.
How do the “AND group” and “OR group” filters work?
All counts start by selecting a geographic location. The first additional selector is always added to an “AND” group. In the example below the first part of the count is – Nevada AND 25 years old. For the second level of the count an “OR” group was added. In the example below, the total count is retuned based on the following logic: Nevada AND 25 years old AND (married OR graduate degree)
I just ran a count, how do I view the detailed count report?
After you have completed your count, click on the ‘Save and Purchase’ button. You will then be directed to “My Dashboard” (screenshot below) where the count will process and three reports will be available for download and or review once processing is complete.
There are three report views available, noted by the arrows below:
- Blue Icon = Waterfall report
- Green Icon = Density report
- Red Icon = Distribution report